KeepSafe Ledger Support
Reach us any time at
[email protected]. We're a small team — expect a real reply, not a ticket queue.Install Issues (Windows)
- Verify installer signature and download checksum.
- Re-download installer if checksum mismatch occurs.
- Run installer as standard user first; use elevated mode only if required by environment policy.
Update Issues
- If in-app update fails, download the latest installer from the official Downloads page.
- Preserve backup exports before reinstalling.
Data Recovery
- Use exported JSON backups when available.
- If data appears missing after update, verify selected profile and import the last backup.
Before You Contact Us
Include these details so we can help faster:
- App version
- Windows version/build
- Steps to reproduce
- Logs (if available)